410-420-7665       2213-A Commerce Rd, Forest Hill, MD

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Training Center Policies and Procedures

Course Cancellation: Enrollment is limited and registration is taken on a first come first serve basis. Aqua Culture reserves the right to cancel a course based on low enrollment although this rarely occurs. Student minimums are set by the American Red Cross and will be honored. If a scheduled course is to be cancelled, all registrants will be notified two weeks in advance. All tuition will be applied to another course or fully refunded. Aqua Culture will exercise this right only when absolutely necessary. We understand that your job may depend on successful completion of a course.

Red Cross Digital Certificates: The Red Cross Digital Certificate gives customers, instructors and course participants anytime, anywhere access to Red Cross certificates. After the course record is submitted, successful students are emailed a link to their Red Cross Digital Certificate. Blended learning students will be able to download their certificates from the Red Cross Learning Center. You can print out 8" x 11" or wallet-size cards on regular business card cardstock. The digital certificate is available for download at anytime during the period of certification. Employers can verify authenticity of certificates simply by scanning the unique QR code on each certificate.

Participant Manuals:Participant manuals for all Red Cross courses are available digitally. Classroom copies are available onsite during class sessions. Printed manuals for participants to keep are available for additional fee.

Practice & Preparation Opportunities: Lifeguarding and Water Safety Instructor Course Participants are urged to practice your swimming skills before and during their course. Aqua Culture has scheduled practice times that may be utilized. You must be enrolled in a course to use the following times. If you need to bring a partner who is not registered in a course to practice your skills, they must have a registration form on file and there will be a $5 fee charged. Lap lane and deep pool availability subject to number of patrons and availability of lifeguards.

  • Tuesday, Wednesday and Thursday
    • 12:00 pm to 12:50 pm
    • 3:00 pm to 3:50 pm
  • Wednesday
    • 6:00 pm to 7:00 pm
  • Saturday
    • 12:00 pm to 12:50 pm

    Pool & Spa Operator - Participants are welcome to schedule an appointment to work with a certified pool operator to ask questions or view a system in operation during the self study portion of the Aqua Tech Pool Operator Course.

    Computers are available outside of class for blended learning coursework; email the instructor or call the office to confirm availability.

Registration: Every participant must fully complete the registration form prior to participating in any Aqua Culture Training Center course. Class placement will not be secured until age verification, a copy of the front and back of previously earned certifications (if you are taking a review course), and payment in full received by the ACTC office. Age verification should be in the form of a drivers license, birth certificate or passport. Enrollment is limited and registration will be taken on a first come first serve basis.

Withdrawal: Payment is required for enrollment. Attendance is 100% mandatory. Age verification must be submitted. There will be no refunds. A request to transfer to another course will be honored 14 days prior to the first scheduled day of the course (There will be a $75 fee and online course work may need to be repeated.) If the participant fails to complete any portion of the pre-course or course, 50% of the tuition may be applied to the same course for the same participant within a calendar year.

Failure to Complete: NO Refunds are given to an individual who fails to complete the pre-course or who fails to successfully pass both the practical and the written exams. Students who do not meet the prerequisites will not be allowed to continue with the course, since the standards and quality of the course would be compromised, as well as the safety of the participants. If the participant fails to complete any portion of the pre-course or course, 50% of the tuition (up to $100.00) may be applied to the same course for the same participant within a calendar year. Please plan ahead.

Attendance: 100% attendance is mandatory for all courses. Lateness will not be acceptable and will be justification for course failure according the American Red Cross, Starfish Aquatic and the State of Maryland guidelines.


410-420-7665       2213-A Commerce Rd, Forest Hill, MD

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Owned and Operated according to Biblical Principles.
Swim lessons from the swim school where Swimmers Love to Grow!

For Information Email Us At: Info@AquaCultureSwimSchool.com

Forest Hill, Maryland 410-420-7665         North of Bel Air in Harford County

©2003 Aqua Culture Training Center & Swim School, Inc.All rights reserved.

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